General Policy

Is it safe to shop from led-video-lights.com ?

Payments via Credit Card are processed by Paypal company which is the NO.1 online payment in the world.

We do not store your payment information on LED-Video-Lights.COM.

We never disclose your personal information to any third parties.

Data collected from LED-Video-Lights.COM are used for customer service purpose only.

Why don't your some products come with User Manual ?

Sorry for the problem. Because some resellers rebrand our products to resell. They would design their own manual. So we haven't finish the manual of some items. We will focus on this problem asap.

If you forgot password, How to get a New one ?

Please don’t worry, very easy to get a new password.

 

While you are trying to login at http://www.led-video-lights.com , but can not remember your password, or you are our customers on old store system, you could refer to the following:

1. when you login, reset password
Inline image 1
2. Type the email address (which you registered on our website) in both "usename" and "enter your email address here", 
Inline image 1
After you click the “reset", you will receive a email about your account and new password. You could login and change your password any time.

 

Finally, login your email to get the new password. Sometimes you need to wait some time to receive the email message, please be a little more patient. If you still can not receive the email, please try again. 

In case of your email being unable to receive an email message containing a new password. 
1.Please open a new account with another email;
2.Please contact with us via another email, and we can change your account using the email you offer;

Note: please make sure your email can normally receive email, maybe it's full, you need to delete old mail.