Warranty

1. Lifetime warranty (except for battery).

Battery warranty is 500 times re-charge, only 80% capacity left after the first 500 times re-charge. 


2. Full Refund: 30 - Day Money Back.

Any unopened or unused product can be returned for a full refund or exchange within 30 days of purchase. We would offer refund once we receive the returned package. Customers bear the shipping fee of returning. 

In following cases, we'd like to change the right unit for you without any charge, OR you can return for full refund without any cost.

a. We deliver wrong items to you;

b. We send items in wrong localized format, e.g. NTSC / PAL;

c. Online description of an item is wrong at the time of purchase, e.g. listing a function that is in fact not supported;

d. The items are problematic.

But we cannot offer full refund for following reasons:

a. "The product does not look like the ones in your picture."
b. "The product is not what I'd imagine it to be.
c. "I am not satisfied with this product." 

3. Repair Policy 

Defective products can be returned to get repaired during any time. Customers are not allowed to disassemble the unit, please firstly contact us in case of problems.


Within 1 year

If the problems are not caused by customers, we bear all the repair fee & shipping fee.

If the problems are caused by customers (such as broken the LED LIGHTS or disassembled the unit), customers bear all the repair fee & shipping fee .

 
Within 2 year

If the problems are not caused by customers, we bear repair fee & shipping fee of returning repaired units to customers, customers bear the shipping fee of returning for repair.

If the problems are caused by customers(such as broken the LED VIDEO LIGHTS or disassembled the unit), customers bear all the repair fee & shipping fee .


After 2 year

If the problems are not caused by customers, we bear the repair fee, customers bear the shipping fee.

If the problems are caused by customers(such as broken the LED VIDEO LIGHTS or disassembled the unit), customers bear all the repair fee & shipping fee .

We have warehouses in US, UK, Australia, Singapore, Japan, Korea, Germany and China to process the return.  It's more flexible and better for customers. Learn more about the Return and Repair.