Why my order cancelled and refunded

Q: Hello, i send the money to my paypal account, but now, the payment was cancelled.  Did you cancel this order ?

A: Really sorry to hear that.

It is very rare that we refund your money and cancel your order.

 

Most likely that:

1.Your payment verification fails: PayPal account name and address does not match with your order's information, and there is no response from you.  or

2.The products you ordered are out of stock.

If so,our Customer Service Representative will contact you promptly by phone or email.

If we can not get in touch with you or no response from you within 5 business days after we make the first contact, we will likely refund your money.